Privacy Policy

Welcome to Moxie Psych & Wellness (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using this website, you agree to the practices described below.

1. Who We Are

Moxie Psych & Wellness is a private psychiatric practice founded by Brandi Starks, PMHNP, providing evidence-based mental healthcare across the lifespan, including women’s and perinatal mental health services.

We serve clients in multiple states, including Texas, Florida, Georgia, Delaware, and Iowa.

If you have any questions regarding this policy, you may contact us through the information provided on our Contact page.

2. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you:

  • Schedule an appointment

  • Submit a contact form

  • Register for services

  • Access the client portal

  • Communicate with us

You may provide:

  • Name

  • Email address

  • Phone number

  • State of residence

  • Insurance information

  • Health-related information

B. Protected Health Information (PHI)

If you become a client, we collect health information necessary to provide psychiatric services. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

Please refer to our HIPAA Notice of Privacy Practices for details on how medical information is handled.

C. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

This data helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

  • Provide psychiatric evaluation and treatment

  • Schedule appointments

  • Process payments

  • Communicate regarding your care

  • Improve website functionality

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

4. Telehealth & Online Platforms

We may use secure, HIPAA-compliant platforms for:

  • Telehealth visits

  • Client portal access

  • Payment processing

  • Appointment scheduling

These platforms maintain their own privacy policies and security measures.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve performance

  • Analyze website traffic

  • Enhance user experience

You may disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Third-Party Links

Our website may link to third-party platforms such as:

  • Psychology directories

  • Insurance platforms

  • Secure client portals

We are not responsible for the privacy practices of external websites.

8. Your Rights

Depending on your state of residence, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion (when legally permissible)

  • Receive a copy of your data

Clients have additional rights under HIPAA regarding medical records.

9. Children’s Privacy

Our services are not directed toward children under 13 without parental or guardian consent. We do not knowingly collect information from minors without appropriate authorization.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Moxie Psych & Wellness
Houston, Texas
Email and phone information available on our Contact page.